Frequently Asked Questions

Everything you need to know about shopping with The Line.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What payment methods do you accept?

The Line accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products covered by a warranty?

Yes, all products purchased through our official store come with a 1-year limited warranty against manufacturing defects. Please contact our support team if you encounter any quality issues.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.